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Terms of Use and Conditions

Status: 23.07.2025

1. Scope of application and provider

These Terms of Use apply to the use of the web-based platform "plastics.ai" (hereinafter: "Platform") of Carl Hanser Verlag GmbH & Co. KG, Vilshofener Straße 10, 81679 Munich, Germany (hereinafter: "Provider").

Email plasticsai@hanser.de
Phone: +49 89 99830-0

Registered office, place of jurisdiction and register court:
Munich HRA 49621
Ust-Id Nr.: DE 129 735 021

2. Customers and users / Conclusion of contract

The platform offers registered users the opportunity to access professionally curated content from the provider via a chatbot. AI-supported processes (RAG solution) are used for this. The provider uses a language model from a third-party provider to generate the content. The provider reserves the right to replace the language model used with an equivalent or improved model from another provider at any time.

The provider does not guarantee any particular quality or accuracy of the content generated by the chatbot. Its use is not a substitute for professional, legal or technical advice.

3. Registration and access

Use of the platform is only possible after prior registration and login via the "cidaas" service. Only persons of legal age (minimum age 18) are authorized to use the platform.

The user is obliged to provide truthful information when registering and to keep his access data secret.

4. Usage models and payment processing

The platform offers the following usage options:

  • Free access (Free)
  • Paid access for individuals (monthly/yearly)
  • Paid access for multi-user licenses (annually, on request)

Payment processing for single users is handled by the service provider Stripe. The selected subscriptions are automatically renewed unless they are canceled within the applicable notice periods. The notice periods are specified in the selected tariff.

5. Scope of services and availability

The provider endeavors to make the platform available with as few interruptions as possible, but cannot guarantee permanent availability. Maintenance work and system updates may result in temporary unavailability.

6. Copyright

The content offered on the “plastics.ai” platform is protected by copyright in favor of the provider or the respective rights holders and authors. In addition, designations, logos and other marks used on the platform may be protected by trademark law. The user is therefore only permitted to access the “plastics.ai” platform and use the content made available on it insofar as rights of use are expressly granted below. Otherwise, all rights to the “plastics.ai” platform and the content are held by the publisher or the respective rights holders/originators.

7. Content, rights and obligations of users

Users may use the generated content, but may not use it in a legally binding context as the sole basis for decision-making.

The following are not permitted

  • the systematic reading or “scraping” of content,
  • the circumvention of protection mechanisms or functionalities through “prompt injection” or similar techniques,
  • Input that contains illegal, offensive or discriminatory content.

The information provided by the chatbot may only be used for personal use. The content of the sources is protected by copyright and may not be systematically reproduced, redistributed, made publicly accessible or used commercially without the express consent of the respective copyright holder. Automated reproduction or integration into own products or databases is not permitted.

The user is solely responsible for the content, data and information that he/she enters as a question on the platform ("prompt").

The result generated by the platform on the basis of the input is the responsibility of the user. The user is aware and acknowledges that generated content may also be factually incorrect. The user is obliged to check and validate the result before using generated content for any purpose. By using the generated content, the user assumes full responsibility for the content generated by him.

The content and services of the platform may not be used for illegal purposes. The user is obliged to comply with the law of the Federal Republic of Germany. Activities aimed at rendering the platform inoperable or at least making its use more difficult are prohibited and may be prosecuted under civil and criminal law. In particular, measures that could influence the physical or logical structure of the services are prohibited.

Copyright notices and designations on the plastics.ai platform as well as other copyright-relevant markings of the content or trademarks used there (brands, company names, logos, etc.) may not be removed, changed or suppressed.

The provider reserves the right to block or exclude users who violate these conditions.

8. Storage and processing of content

The content generated by the user is stored to enable the user to view the history. Storage takes place in the AWS Cloud within Europe.

9. Technical requirements and hosting

The platform is designed as a web application and is operated via Amazon Web Services (AWS) within the EU.

10. Disclaimer of liability

The provider assumes no liability for the accuracy, completeness or usability of the content generated by the platform. Any use is at the user's own risk. Liability for consequential or indirect damages is excluded.

11. Termination and cancellation

The user can terminate the free offer at any time. In the case of fee-based access, the terms and notice periods agreed when the contract was concluded shall apply.

The right of the provider or user to terminate the contract for good cause remains unaffected.

12. Data protection

For information on the processing of personal data, please refer to our privacy policy.

13. Changes to the terms of use

The provider reserves the right to change these terms of use. Changes will be communicated in good time by e-mail or within the platform. If the user does not object within 14 days, the amended conditions shall be deemed to have been accepted.

14. Final provisions

The law of the Federal Republic of Germany shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

The exclusive place of jurisdiction for all disputes arising from and in connection with this license agreement is Munich (LG Munich I).

Should individual provisions of these Terms of Use be invalid in whole or in part, this shall not affect the validity of the remaining provisions.

These terms of use and the other data relating to the user relationship will be retained or stored by the publisher after conclusion of the contract. They are available in their current form at the URL https://plastics.ai/terms-and-conditions.