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Privacy policy

Status: 23.07.2025

1. Responsible party

Carl Hanser Verlag GmbH & Co. KG

Vilshofener Straße 10
81679 Munich, Germany
Phone: +49 89 99830-0
Email: info@hanser.de

Register Court Munich HRA 49621, hereinafter referred to as “we” or “us”

2. General information on data processing

We process users' personal data only to the extent necessary to provide a functional platform and our content and services. Processing is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

3. Hosting of the platform

Our platform is hosted by Amazon Web Services (AWS), EU region (e.g. Frankfurt). The processing takes place within the framework of order processing in accordance with Art. 28 GDPR.

4. Registration and user account (cidaas)

Registration via the cidaas service of Widas ID GmbH, Maybachstraße 2, 71299 Wimsheim, Germany, is required to use the platform.

Processed data: E-mail address, user ID, login data, timestamp.

Legal basis: Art. 6 para. 1 lit. b GDPR

Further information: https://www.cidaas.com/datenschutz

5. Payment processing (Stripe)

Payment processing for single users is handled by Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Dublin 2, Ireland.

Processed data: Payment data, name, e-mail, IP address, billing address.

Legal basis: Art. 6 para. 1 lit. b GDPR

Further information: https://stripe.com/de/privacy

6. Authorization management (XAM)

To manage role and access concepts, we use the XAM authorization management system from Doctronic GmbH & Co. KG, Konrad-Zuse-Straße 6, 54552 Nerdlen, Germany.

User IDs, roles, authorization profiles and log data for access control are processed. Data processing is carried out within the framework of order processing in accordance with Art. 28 GDPR.

Legal basis: Art. 6 para. 1 lit. b GDPR

Further information: https://www.doctronic.de

7. Marketing and newsletter (Emarsys)

We use the Emarsys service from SAP Emarsys eMarketing Systems GmbH, Stralauer Allee 6, 10245 Berlin, Germany, to send newsletters and personalize marketing campaigns.

Processed data: Email address, name, usage behavior, clicks and email open rates. Processing is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR.

Emarsys may also process data outside the EU as part of order processing. In such cases, the transfer takes place on the basis of standard contractual clauses.

Further information: https://emarsys.com/de/privacy-policy/

8. Web analysis with Google Analytics / Tag Manager

We use Google Analytics and Google Tag Manager, services of Google Ireland Ltd, Dublin, to analyze usage.

Data categories: IP address (anonymized), usage behavior, technical device data.
Legal basis: Consent pursuant to Art. 6 para. 1 lit. a GDPR, § 25 TTDSG

Revocation option: via cookie settings in the footer of the platform

We use the OneTrust solution for consent management. When visiting the platform for the first time, the cookie banner gives users the option of granting or rejecting their consent for optional cookies and tools. After registration (login), consent to all analysis and tracking technologies used is deemed to have been granted.

9. Storage of chat histories and profile data

The content entered and the responses generated are stored for viewing the history. The storage takes place on servers within the EU (AWS).

Profile data is stored for the duration of the contractual relationship, beyond that only if there are legal retention periods.

10. Rights of the data subjects

You have the right to:

  • Information (Art. 15 GDPR)
  • Rectification (Art. 16 GDPR)
  • erasure (Art. 17 GDPR)
  • Restriction (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Objection (Art. 21 GDPR)
  • Withdrawal of consent (Art. 7 para. 3 GDPR)
  • Complaint to a data protection supervisory authority

Automated decision-making or profiling in accordance with Art. 22 GDPR does not take place.

11. Contact and data protection officer

For inquiries regarding the handling, scope or origin of your personal data, or for the purpose of deletion - as far as possible according to legal requirements -, blocking or modification, please contact our data protection officer at the following contact option:

Carl Hanser Verlag GmbH & Co. KG
Vilshofener Straße 10
81679 Munich, Germany
Phone: +49 89 99830-0
Email: datenschutz@hanser.de

12. Changes to the privacy policy

We reserve the right to amend this privacy policy in order to adapt it to changes in the legal situation or changes to the service. The current version is available at https://plastics.ai/data-privacy.